Privacy Policy
Last updated: January 15, 2026
Kreyol App and CaribbeanKonek (“we”, “us”, or “our”) are committed to protecting the privacy and security of individuals who interact with our mobile application, website, and online store. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access https://caribbeankonek.com, use Kreyol App, or purchase products from our eCommerce platform.
By using our services or website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information when you browse our website, use our app, create an account, place an order, or contact us.
a. Personal Information
We may collect personal information including:
Full name
Email address
Phone number
Billing and shipping address
Order and transaction details
Account login information (for app users, if applicable)
b. Payment & Billing Information
When you make a purchase through our online store, payment information is required to complete the transaction.
Payments are processed securely by third-party payment processors
We do not store, process, or retain full credit or debit card numbers
Payment data is handled directly by authorized payment providers in accordance with industry security standards
c. Usage & Technical Information
We may automatically collect technical and usage data such as:
IP address
Browser type and device information
Operating system
Pages viewed, interactions, and navigation data
Date and time of access
This information helps us maintain platform security and improve user experience.
2. How We Use Your Information
We use collected information for legitimate business purposes, including:
Processing and fulfilling product orders
Managing payments, shipping, and deliveries
Providing customer support and responding to inquiries
Managing user accounts and order history
Sending transactional communications and relevant updates
Improving website functionality and performance
Monitoring for fraud, misuse, or unauthorized activity
Complying with legal, accounting, and regulatory obligations
3. Information Sharing & Disclosure
We respect your privacy and do not sell or rent personal information.
We may share information only in the following limited circumstances:
a. Service Providers
We may share necessary information with trusted third-party providers that assist with:
Payment processing
Order fulfillment and shipping
Website hosting and infrastructure
Analytics and communication services
These providers are contractually required to protect your information and use it only for authorized purposes.
b. Legal Obligations
We may disclose information if required to comply with applicable laws, regulations, legal processes, or lawful government requests.
4. Data Security & Retention
We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.
While we follow recognized security best practices, no online system can guarantee absolute security.
Personal and transactional data is retained only for as long as necessary to fulfill business, legal, or regulatory requirements. When no longer required, data is securely deleted or anonymized.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enable essential website and checkout functionality
Maintain shopping cart and session data
Analyze traffic and usage patterns
Improve overall site performance and user experience
You may disable cookies in your browser settings; however, certain features of the website may not function properly.
6. Children’s Privacy
Kreyol App and CaribbeanKonek are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
7. Your Rights
Depending on your location and applicable laws, you may have the right to:
Request access to your personal information
Request correction or updates
Request deletion, subject to legal obligations
Opt out of non-essential communications
Requests can be made by contacting us using the details below.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
9. Contact Information
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Kreyol App / CaribbeanKonek
📧 Email: info@caribbeankonek.com
🌐 Website: https://caribbeankonek.com
📞 Phone: +1 (516) 765-1230
